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AVAILABLE VACANCIES
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Posted Date | April 22 2013
Job Title:
Operations Engineer
Company description:
WaveMark is a fast-growing solutions provider that uses RFID to provide a hands-free solution for optimizing inventory levels and product mix in hospital specialty areas as well as total supply chain visibility for medical device manufacturers.
Job Description:
The Operations Engineer is responsible for the maintenance, uptime and performance of the Wavemark SaaS and network applications. This role requires you to be able to wear any or all the following hats at any point time and even sometimes together:
• Database administrator
• Systems administrator
• Network engineer
• Security engineer
• Architect
• Performance engineer
• Software engineer
• High Performance Computing engineer
The candidate must be able to work under minimal direction, and should provide technical expertise by independently determining and developing approaches to solutions for a wide range of complex software engineering problems in a fast-paced environment. The role involves working closely with other database and software developers, as well as QA officers in a dynamic workplace.
Duties and Responsibilities:
- Identify operational problems by observing and studying system functioning and performance results; investigating complaints and suggestions.
- Develop PL/SQL tools and utilities to fulfill ad-hoc business/reporting requirements and data QA
- Troubleshoot production data and performance issues
- Actively communicate with vendors to implement daily support activities
- Establish and implement operational best practices and procedures
- Act as a primary point in the change control and escalation processes
- Support implementation and upgrades on all envolved tiers
- Support the system testing and post deployment activities for assigned applications
- Ensure full interoperability and seamless connections between all internal and external data feeds and operational systems
- Monitor and tune application servers
- Write and update technical documentation such as user manuals, system documentation, and training materials.
- Partner with development teams in understanding their requirements in order to plan updates on production environments with minimum risks
- Assist in troubleshooting performance bottlenecks.
- Assist developers in performance profiling, code optimization, and tuning.
- Perform performance impact analysis of database changes pre- and post- release.
- Schedule and implement production changes such as applications, software upgrades, roll out of security and system patches, bug fixes, etc
- Develop operational solutions by defining, studying, estimating, and screening alternative solutions; calculating economics; determining impact on total system.
- Anticipate operational problems by studying operating targets, modes of operation, unit limitations; monitoring unit performance.
- Maintain safe and healthy work environment by following and enforcing standards and procedures; complying with legal regulations.
- Provide operational management information by collecting, analyzing, and summarizing operating and engineering data and trends.
SKILLS/QUALIFICATIONS
- 1-3 years experience in an operation role
- Experience in performance monitoring, profiling and tuning
- Comfortable in dealing with application servers, administrating databases…
- Proficient in SQL and Unix shell scripting
- Strong analytical, problem solving, and debugging skills
- Excellent verbal, written, and interpersonal skills
- Ability to work in a team environment
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
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Posted Date | April 22 2013
WaveMark’s Field Service Engineers are customer-focused professionals responsible for performing offsite installation, troubleshooting and repairs at customer sites. They may be called on to travel to customer sites as needed (including weekends), sometimes on very short notice. But it is that sense of urgency and the obsession with customer satisfaction that provides job gratification and the sense of accomplishment for the right person in this role. The environment that we work in is inside the hospital, often times right in the Operating Room, requiring our Field Engineers to possess the ability to work quickly and efficiently.
Our best Field Service Engineers possess an inquisitive personality, enabling them to observe and deduce the cause of most problems. You must have a strong professional presence and be energized by the realization that you are “the face of the company” to our customers. Your style is one that constantly looks at available data and metrics to improve our internal processes or enhance the customers’ experience with WaveMark and its’ products.
Specific Duties and Responsibilities
- Assist in coordinating hospital installations and repairs for current and new customers.
- Installing and configuring computer hardware on site as well as auditing processes to ensure that each piece of equipment is fully operational.
- Work closely with our customers IT department to coordinate system/installation issues.
- Perform on-site training for customers.
- Perform field repairs of any hardware or software used or deployed at the customer site.
- Perform routine maintenance and system updates as needed.
- Manage project tasks and coordinate with the customer relative to their status.
- Take action to improve systems and processes independently.
- Participate in post field visit meetings to identify quality improvement opportunities.
Education/Experience Requirements
- 3-5 years of professional experience, preferably in a healthcare or IT services environment.
- BS in Engineering, Computer Science, or other technical disciplines.
- Valid drivers license and access to an automobile.
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Posted Date | April 22 2013
As a Client Relationship Manager you will be keenly focused on the overall satisfaction of our hospital based customers which include specialty areas such as: cardiac cath lab, interventional radiology, EP, OR and others. As a Client Relationship Manager you will ensure that each customer is using the WaveMark RFID based clinical inventory management solution to its fullest and achieving maximum ROI. To do this you will need to develop in an in-depth understanding of our product and be willing to roll up your sleeves and work with customers to enhance system utilization. You must be able to develop a strong consultative relationship with the customer, acting as the interface between the sales team and the customer service team.
A successful Client Relationship Manager brings a solid operational perspective, engaging regularly with the customers to ensure that key constituents are optimizing the WaveMark system. From the customer’s perspective the Client Relationship Manager is their advocate, ideally positioned as a trusted third party who has their “finger on the pulse” of all the issues needed to achieve an outstanding result.
Our Client Relationship Manager must have a strong working understanding of the WaveMark “solution” and workflow constraints, enabling them to ensure that the customer is using the system to its’ fullest. Account Managers are able to tactfully influence behavior resulting in a “win-win” for our customers and for WaveMark.
Specific Responsibilities Include:
- Working with WaveMark management to facilitate the sales process. This includes conducting research on the targeted hospital’s workflow processes and physical layout.
- Participating in the installation process with a focus on training end users.
- Providing ongoing support to the customer. This includes, but is not limited to, education on new system features, phone support to hospital users and regular face-to-face discussions regarding utilization and system capability.
Background/Education/Experience Requirements:
- BA/BS in a health-related field or 5+ years of applicable industry experience in-lieu of a degree along with outstanding collaboration and communication skills.
- Experience as a CV Tech, EP Tech, OR Tech or RT Tech where your responsibilities included inventory management in addition to your understanding of hospital procedures and clinical workflow is a highly desirable background.
- Experience working in any of the above referenced clinical area(s) with responsibility for inventory management or supply chain/materials management along with a demonstrated ability to map out work processes and a proven ability to initiate CQI efforts.
- Fluency with MS Word, Excel and PowerPoint.
- The ability to travel up to 50% of the time including occasional weekends and nights.
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Posted Date | April 22 2013
As a Hospital Account Manager you will be keenly focused on the overall satisfaction of our hospital based customers which include specialty areas such as: cardiac cath lab, interventional radiology, EP, OR and others. As a Hospital Account Manager you will ensure that each customer is using the WaveMark RFID based clinical inventory management solution to its fullest and achieving maximum ROI. To do this you will need to develop in an in-depth understanding of our product and be willing to roll up your sleeves and work closely with our customers. You must be able to develop a strong consultative relationship with the customer, acting as the interface between the sales team and the customer service team.
A successful Hospital Account Manager brings a solid operational perspective, engaging regularly with the customers to ensure that key constituents are optimizing the WaveMark system. From the customer’s perspective the Hospital Account Manager is their advocate, ideally positioned as a trusted third party who has their “finger on the pulse” of all the issues needed to achieve an outstanding result.
Our Hospital Account Manager must have a strong working understanding of the WaveMark “solution” and hospital customer workflow constraints, enabling them to ensure that the customer is using the system to its’ fullest. Client Relationship Managers are able to tactfully influence behavior resulting in a “win-win” for our customers and for WaveMark.
Specific Responsibilities Include:
- Working with WaveMark management to facilitate the sales process. This includes conducting research on the targeted hospital’s workflow processes and physical layout.
- Participating in the installation process with a focus on training end users.
- Providing ongoing support to the customer. This includes, but is not limited to, education on new system features, phone support to hospital users and regular face-to-face discussions regarding utilization and system capability.
Desired Skills & Experience
- BA/BS in a health-related field or 5+ years of applicable industry experience in-lieu of a degree along with outstanding collaboration and communication skills.
- A highly desired background includes your experience as a CV Tech, EP Tech, OR Tech or RT Tech where your responsibilities included inventory management in addition to your understanding of hospital procedures and clinical workflow.
- Experience working in any of the above referenced clinical area(s) with responsibility for inventory management or supply chain/materials management along with a demonstrated ability to map out work processes and a proven ability to initiate CQI efforts.
- Fluency with MS Word, Excel and PowerPoint.
- The ability to travel up to 50% of the time including occasional weekends and nights.
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