WaveMark Support Center
The WaveMark Support Center operates a help desk providing 24 X 7 support. Customers may access our help desk via phone, online or email. Most questions are answered and issues are resolved with one call while our Customer is still on the phone. All calls are fielded by WaveMark personnel with in-depth product knowledge.
Real Time Event Monitoring
WaveMark utilizes a unique real-time, event driven, monitoring system which alerts internal departments whenever an issue occurs, before a Customer recognizes operational interruption. Should an issue arise, an escalation process occurs to ensure rapid resolution to the customer usually before the customer is even aware a problem exists. In the case where the situation affects the Customer, the Customer is notified of the situation with an assurance that a call back will occur when the problem has been triaged, accessed and a solution put into place. Constant monitoring of the system allows notification of any issues or potential issues so they are resolved quickly and usually prior to any disruption to the Hospital. Internal escalation is assisted by email warnings that are generated upon event triggers, which notify appropriate personnel of the issue in need of attention.
If you experience a problem with any WaveMark RFID hardware component that we determine cannot be addressed remotely (via phone or email), we will send a technician onsite to get you back on track.